View Complaints Summary. Need to file a complaint? BBB is here to help. In May I purchased a gift card for services at Kara Nail Salon for my mother to use on her birthday. So on the day that I purchased the card I made an appointment for her birth date.
Upon my moms arrival on that date there was no one at the shop my mom notified me so i continued to call Kara Nail and Day Spa it was at about 4pm that day that someone answered the phone. I do not live anywhere near the nail store so at my earliest opportunity I went into the location to ask for a manager and she wasn't available. So I called in and finally got a hold of the manager to which I explained the situation. She became for defensive and said that it is final sale and despite not being there for the appointment that was booked I need to understand that life happens, and I wasn't going to get my money back and hung up on me.
Refund I would like my money back.
As the purpose was not fulfilled and my mom no longer are interested in using their services …. We are resolving the matter. I'm willing to do either. I should be hearing from her before the end of the week.
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Beauty & Spas in Etobicoke, ON
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